Frequently asked questions

The first contact with the removal company should be 8 weeks before your desired date. This ensures that your desired date is still available and that the removal company can take all relevant planning parameters into account.

For the removal company, the quantity to be transported, transport routes, floors, elevator, required packing material, holding conditions, disassembly and reassembly, packing or unpacking work are relevant.
The best way to provide you with a suitable offer is to arrange a viewing.
Alternatively, you can fill out an online questionnaire or removal goods list yourself and send it to the removal company.

In addition to the price, it is important that you like the company yourself. If you have not yet received a recommendation from friends or work colleagues, actively ask around and speak to people directly to find out who they used for their last move.

If you cannot rely on the experience of your friends and acquaintances, use the qualification for removal companies that are members of the Bundesverband Möbelspedition und Logistik (AMÖ) e.V. as a guide. It is a seal of trust and professional work by removal companies. The company has been inspected by the authorities to ensure that it meets the statutory requirements for access to the profession - specialist knowledge, performance and personal reliability.

Whoever packs is also liable. Certain valuables, animals and plants or electronic equipment are generally not insured, even if removal companies take care of the move. The insured value is the current value. The current value is the new value with an appropriate deduction for age and use. However, the maximum is EUR 620 per cubic meter.

An exclusion of liability for the removal company arises if damage is caused by a so-called "unavoidable event". This includes, for example, accidental damage as a result of black ice or if property damage is caused by third parties that cannot be identified.

Anyone wishing to insure themselves against such "unavoidable events" should take out appropriate removal transport insurance. This transport insurance can be taken out either for the replacement value or the current value of the items to be insured. The cost of such insurance depends on the individual requirements of the person moving. Initial advice can usually be provided by the removal company, which can also take out the policy for the customer.

Any damage caused during the move must first be documented accordingly. In the case of particularly vulnerable objects (such as particularly bulky furniture), it is advisable to document the condition before the move - for example with appropriate photos. Anyone wishing to make a claim to the removal company must observe the statutory deadlines. "If possible, damage should be reported to the team leader immediately during the move and recorded on the work slip. Obvious damage must be reported to the removal company in writing no later than the day after delivery. Damage that is not obvious must be reported to the removal company no later than 14 days after delivery. In general, the damage must be specified and reported in writing.