Private move with specialists

You can rent or buy quality cardboard boxes from your removal company. Please do not skimp on quality here, as this cardboard is the most important packaging and protection during the move. The boxes must be stable, especially on the floor, and be stackable for transport.

We will supply you with sufficient packing materials in good time. If you do not need everything, we will of course take the materials back on the day of the move.

For the removal company, the quantity to be transported, transport routes, floors, lift, required packing material, holding conditions, disassembly and reassembly, packing or unpacking work are relevant.
To be able to make you a suitable offer, the best option is to arrange a viewing.
Alternatively, you can fill out an online questionnaire or removal goods list yourself and send it to the removal company.

Whoever packs is also liable. Certain valuables, animals and plants or electronic equipment are generally not insured, even if haulage companies take care of the move. The insured value is the current value. The current value is the new value with an appropriate deduction for age and use. However, the maximum is EUR 620 per cubic metre.

An exclusion of liability for the removal company arises if damage is caused by a so-called "unavoidable event". This includes, for example, accidental damage as a result of black ice or if property damage is caused by third parties that cannot be identified.

Anyone wishing to protect themselves against such "unavoidable events" should take out appropriate removal transport insurance. This transport insurance can be taken out for either the replacement value or the current value of the items to be insured. The cost of such insurance depends on the individual requirements of the person moving. Initial advice can usually be provided by the removal company, which can also take out the policy for the customer.

Any damage caused during the move must first be documented accordingly. In the case of particularly vulnerable items (such as particularly bulky furniture), it is advisable to document the condition before the move - for example with appropriate photos. Anyone wishing to file a claim with the removal company must observe the statutory deadlines. "If possible, damage should be reported to the team leader immediately during the move and recorded on the work slip. Obvious damage must be reported to the removal company in writing no later than the day after delivery. Damage that is not obvious must be reported to the removal company no later than 14 days after delivery. In general, the damage must be specified and reported in writing.